Frequently Asked Questions About Roof Racks

I need replacement keys. How can I get some?
Replacement keys can be ordered in through any of our Whispbar Retailers using the part number 8872 followed by the 3 digit key number. Should you not know your key number one of our authorised dealers can use a master key set to determine what key you need. It is a good idea to write this key number in your vehicles owner’s manual.

Can I buy direct from you?
We are a wholesaler and do not sell direct to the public. If for any reason you cannot get to one of our retailers, we do have some internet dealers who would be more than willing to assist. For details please contact Customer Service; 1800 143 548 in Australia and 0800 4776 722 in New Zealand.

Do you offer a fitment service?
We have a range of authorised dealers who offer fitment services. Please see our store locater to find a retailer in your area.

I live in Brisbane can I come and pick the parts up from you?
The office in Brisbane does not keep any products. All our items are shipped from Sydney and Auckland (NZ).

Can I get a single bar?
We offer a range of single bar options.

Do you offer 3 bar systems?
We do offer 3 bar options for selected vehicles. Check out our vehicle finder for availability here.

Do you offer half kits?
We do offer a small range of half kits for selected vehicles. Please contact Customer Service on 1800 143 548. Note, half kits are not available in NZ.

Stores say that I can’t buy from them. Where else can I get my parts?
Some of our stockists are not aware of the complete range that can be sourced through us. If for any reason they cannot help please have the store contact us on your behalf and we will assist them in getting the correct part/s you require.

Why are prices higher in stores than your recommended retail price?
Generally the prices that retailers charge is around the RRP however some retailers may charge more based of other factors such as freight.

I need replacement parts! Where can I buy them?
We offer a range of replacement parts for our bars and accessories. Please have a look at our spare parts catalogue to see if it is available. Download here.

Why is my vehicle not listed on your website?
The number of make and model of vehicles is expansive and we endeavour to cover most popular makes and models, however if your vehicle is not listed on our vehicle finder please contact our Customer Service for updates.

I want to claim on my warranty what do I do?
To claim on your warranty please return the item to the place of purchase with the receipt and the store will liaise with us to resolve this matter for you as quickly as possible.

How long will it take to get the parts if I order them today?
Allow up to 7 business days for delivery depending on what State you live in.

How can I find my batch number?
We pride ourselves in constantly improving the experience of our products. If we require your batch number there are a few locations that it could be. You will need to find a white sticker that is located on the item generally on the underside of the bar and on roof boxes near the barcode or the base of the box. Generally the batch number will appear in the format of NUMBERLETTERNUMBER (e.g. 2A3) or all numbers (e.g. 2358).

My Whispbar bars are making an audible sound?
If your Whispbar bars are making an audible sound it could be for a few reasons. Do you have Wear strip installed on the bars? If left on the bar when not in use with an accessory this can cause noise. Please remove when not in use. Check to make sure that you have the bars installed correctly with the thickest part facing the front of the (see image below). If it is installed correctly please place some tape over the adjusting slots on the underside of bar and go for a drive if this solves the problem your bars may be missing the acoustic packers, please contact Customer Service for further assistance.

 

What are the dimension of your bars?
All our bars have varying heights and widths. Please see illustrations below.

Is Yakima US your head office?
Yakima USA is an independent company and is not our head office. Our head office is located in Brisbane, QLD. All inquiries should be made directly to Australia and/or New Zealand.

Can I fit a roof top tent to my bars?
Not all Roof Rack fitting types are suitable; here are a few things you need to know. In general terms, roof top tent can be fitted to bars that use fixed point, vehicle specific track, or gutter mount legs. We do NOT recommend using clamp-style fitments or non-specific vehicle tracks.

These conditions MUST be understood and observed when a roof top tent is fitted and used:

  • The load rating of the vehicle’s roof is never exceeded when driving on the open road by the total weight of all items fitted to the roof – including roof top tent and bars. If driving off road, a 30% reduction should be applied to the roof’s load rating; and,
  • In a static (stationary) environment, the total weight of the tent in usage (i.e. tent’s own weight, plus any occupants and belongings inside) should never be more than double the load rating of either the vehicle roof or roof bars.
  • The load should always be spread evenly over the bars, with no concentration of weight at either end.

 

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